FAQ
You’ve Got Questions? We’ve Got Answers: [email protected]
Universal Fit & Installation
Will Glider Skirt fit my Glider Chair?
Yes, Glider Skirt is One-Size-Fits All. It is a patented universal design that fits all Glider Chairs with exposed wood mechanisms from major retailers (e.g., Amazon, Target, BuyBuyBaby, WalMart, Wayfair, etc.). It fits major glider chair brands like Dutailier, Storkcraft, Graco, Naomi Home, Angel Line, Child Craft, Best Home Furnishings, and much more!
How do I install my Glider Skirt?
Glider Skirt attaches simply and safely (using the Installation Kit and Instructions provided in your package) to your glider chair and ottoman along the top-perimeter and on the gliding mechanism below, with our patented safety technology nicely tucked away out of sight underneath to secure all potential pinch-points.
Click here to watch our (very exciting) step-by-step installation tutorial video by our Founder Amanda
We will also include a hard-copy visual installation guide in your package when you receive your Glider Skirt in the mail – go ahead, order yours now
Can I post pictures of my installed Glider Skirt on social media?
We thought you’d never ask! Post away, tag your best friend, your best friend who has a baby or who knows someone who has a baby, (your cute puppy’s insta-page? why not!), but … don’t forget to tag us @gliderskirt on Facebook or Instagram so we can see your safer and more stylish glider chair, and respond to you. We look forward to hearing from you!
How do I reset my password?
Click here to reset your password
Shipping
What shipping methods are available?
We provide all major shipping methods upon check-out to meet your needs. Go to check-out and select the shipping method that’s best for you – we’re right here waiting to send your Glider Skirt to you
Do you ship internationally?
We sure can – However, for international shipments you will need to pay for the shipping costs to send your Glider Skirt from the U.S to your address or if you’re an Amazon Prime member you can shop internationally on Amazon here: www.amazon.com/gliderskirt. If you would like a Glider Skirt shipped outside the U.S, and experience any issues at checkout on our website please email us at [email protected] (it could be because you’re the first one buying from your country!) – we are here to help! When we get bigger (we’re an emerging family business in the US and will grow with your help!) we will do this differently as we expand, but for now, thanks for your understanding! In the mean time, feel free to shop on Amazon for international delivery: www.amazon.com/gliderskirt
How long will it take to get my package?
Orders placed will ship either same day or will be processed and shipped the following business day.
Please note we do not deliver on Sundays or holidays.
Orders & Returns
How do I place an Order?
It’s easy as 1,2,3! (1) Click on shop now, (2) Choose as many Glider Skirts as you want from our many styles (Knock yourself out, have some fun!), (3) Check-out and you’re off to the races
How can I cancel or change my order?
Our fulfillment system is set up to process quickly so that our customers get their products ASAP. Because of this, editing an already placed order isn’t possible at this time. If you’d like to cancel your order, please send a message to [email protected] or message us on our Contact page. A member of our team will follow up with you in 24-48 hours to help—and we’ll do our best to either switch out for another product you like better, cancel the order, or, if it’s too late to cancel, help you get a refund/return any product you don’t want to keep.
Do I need an account to place an order?
No, you don’t, BUT … by buying our product you have joined a really great family of people who care deeply about little ones, safety and family – so we would love to stay in touch with you to know how your experience has been with our product, so during your check-out process we would love for you to create an account, share your reviews, post your pictures on social media and tag @gliderskirt
How do I track my order?
Each order is issued a tracking number upon final check-out. You can use that to track your product on its way to you.
How can I return a product?
If you placed your order within the last 30 Days in the U.S. and you are not totally satisfied you can return it undamaged for a full refund or exchange of any of our other beautiful styles.
Customers who received free shipping are responsible for shipping costs on any returns or replacements which will be deducted from your refund amount. We do not charge restocking or returns fees.
*Please note we do not refund the cost for additional shipping options purchased at checkout.
International orders, and sale items are not eligible for returns. We will not be able to refund any duties & taxes paid by you. Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser.
To initiate a return, please message [email protected] with the following information:
The reason for your return.
If a picture would better describe your problem, please attach it to the message. We have solutions for many of the common problems that you may run into.
Your order number.
Describe the state of the box and packaging. Has the box been opened or Glider Skirt used? Have you tried to install your Glider Skirt?
Do you have any suggested improvements?
(This question helps us understand how we can do better and prevent any issues that you may have encountered.)